• (03) 217 3208
East Road Pets Ltd

Delivery & Orders

Delivery Carriers

We have partnered with PBT to deliver your online orders but may use other courier or mail services where needed.

Click & Collect

We do offer Pick Up In Store service, but you are required to pay upon online checkout. You will receive a confirmation email first and then a secondary email will follow notifying you of when pick up is available on your items.  

Delivery Information

After your order has been placed, you will receive an email confirmation.
In the case of orders paying with internet banking you will also receive bank transfer details in your confirmation email, please allow 2-3 business days for money to clear before product delivery begins.

For urban areas, our delivery time frame is 2 - 4 business days.
For rural and outer island areas, our delivery time frame is 3 - 5 business days.

Please note, we do not offer express shipping and we currently only deliver to New Zealand.
We do not deliver to PO boxes, counter deliveries, private mail bags (PMBs) or locked bags.

Risk in the products passes to you upon delivery to your nominated delivery address, and title passes upon payment for the products in full.

Once your order is placed, we cannot make any item or detail changes, so please ensure your details are correct upon checkout.
If you need to cancel your order, please contact us so we can assist you further. 

Customer Shipping Information

You must complete the customer shipping information process when placing any orders. It is up to you to ensure that all information and data provided by you is accurate, complete and up to date. Incorrect delivery address and phone numbers being provided to us may cause delays in delivery that we have no control over.

Delivery Terms & Conditions

  • Business days are Monday to Friday, and do not include weekends or public holidays.

  • While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person. This can be a result of a delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight. This includes but is not limited to any delay caused by an incorrect delivery address and phone numbers being provided to us.

  • Delivery charges and minimum order are subject to change at any time.

  • Please note that to purchase products, your delivery address must be a New Zealand physical address, RD addresses will incur a delivery surcharge.

  • Please check your order upon arrival to ensure it contains the right contents.

  • All orders are subject to availability of items at the time of dispatch. We do our best to maintain up to date and accurate information regarding stock levels. If any items in your order are out of stock at the time your order is packed, we will notify you via email and your order may be put on hold until new stock arrives or a refund may be issued.

Product Availability

East Road Pets Ltd uses its best endeavours to ensure products ordered are available for delivery, and in most cases will notify you if a product is unavailable prior to you completing your order, however you acknowledge that in some cases this is not possible we may need to reject an order you have placed for a product where a product is actually unavailable for delivery.
In such cases we will refund in full all amounts you paid in respect of such unavailable product/s.


You place an order with East Road Pets Ltd by selecting products and pressing the "proceed" button on the checkout page East Road Pets Ltd reserves the right to accept or reject an order for any reason including without limitation, unavailability of product; an error in the price, image or the product description; or error in your order.
Orders are deemed received at the time of successful transmission of the order, and you will thereafter be unable to cancel the order thereafter.
Orders are deemed accepted by East Road Pets Ltd failing to reject such order within 14 days. 
By completing the customer shipping information and purchasing products from this website, an agreement exists between you and East Road Pets Ltd once East Road Pets Ltd accepts an order. Each accepted order is a separate agreement.

Variation of Products and Price

East Road Pets Ltd may vary the prices and availability of products on this website at any time, and prices are subject to change until you have paid for the products in full.


You must pay for your products purchased on this website at the time of placing an order. We accept Internet banking transfers, Paypal through which you can use major credit cards such as Mastercard, Visa and debit cards.

Your Privacy is Important

We are committed to protecting the privacy of everyone who shops or interacts with us. 



East Road Pets

  • East Road Pets Ltd
    68 East Road, RD1
    Invercargill 9871

We are open from 8.30am to 6pm
7 days a week

Copyright © East Road Pets Ltd
Site created by Turboweb Limited
site powered by - Turboweb :: Simple Web Manager